![petuna-main petuna-main](https://businessactionlearningtas.com.au/wp-content/uploads/2016/08/petuna-main-570x480.jpg)
Order fulfilment project
Project Objectives
- Reduce Frozen Work-in-Process through improved production planning
- Improve communication across business units and departments
- Develop a highly responsive customer feedback process
- Create greater accountability for cross departmental responsibilities
- Integrate established business systems
Project Team
![marcel-fillion](https://businessactionlearningtas.com.au/wp-content/uploads/2016/08/marcel-fillion.jpg)
Marcel Fillion
Petuna Seafoods
![elesha-spillane-new](https://businessactionlearningtas.com.au/wp-content/uploads/2016/08/elesha-spillane-new.jpg)
Elesha Spillane
Petuna Seafoods
![placeholder](https://businessactionlearningtas.com.au/wp-content/uploads/2016/07/placeholder.jpg)
Ben Shankland
Harvest Moon
![damien-smith](https://businessactionlearningtas.com.au/wp-content/uploads/2016/08/damien-smith.jpg)
Damien Smith
Direct Edge Marketing
Facilitators
![bob-cother-colour](https://businessactionlearningtas.com.au/wp-content/uploads/2016/08/bob-cother-colour.jpg)
Bob Cother
The Action Learning Institute
Key Measurables
- 100% allocation of available fish
- Customer feedback response times
- Staff utilisation and performance
- Frozen Work-in-Process levels
- Development of system integration tools
Companies Involved
- Petuna (host)
- Harvest Moon
- Direct Marketing Manufacturing
Approach taken
- Detailed briefing by senior management
- Tour of the factory operations and documentation of initial impressions
- Meetings with stakeholders
- Presentations by team members and stakeholders
- Data collection and analysis to investigate conclusions
- Developed Swim Lane diagram of the process
- Decision on areas to focus upon
- Development of proposals for a range of improvement initiatives:
- Plan strategic stock levels of frozen Work-in-Process
- Implement/communicate plan efficiently
- Efficient rostering
- Develop process for customer feedback management
- Establish cross-departmental responsibilities
- Integrated IT Systems
- Implementation plan created
- Weekly review meetings undertaken
Summary of outcomes
- Frozen Work-in-Process is at a planned level
- Integrated planning tool in development
- Regular team meetings between various stakeholders
- Efficiently planned production and staff allocation
- Customer feedback process documented for use by Sales and QA departments
- Roles and responsibilities template developed for use by departments, to be used in future process reviews
- Clever use of data integration, with the new planning tool and other integrated features to complement investment in business systems