Roxanne Chugg

Business improvement professional

Roxanne is a Facilitator, Trainer and Assessor, Auditor, Advisor and business improvement professional with more than 24 years experience working with Australian organisations and clients to assist them to improve their Planning – People – Processes – Performance. Her specialty is developing and facilitating enjoyable and worthwhile workshops, managing change and implementing solutions to achieve tangible benefits.

Relevant Experience

Roxanne has built her career through her ability to listen and understand client’s needs, develop strong partnerships with her clients and develop solutions that deliver outcomes and make a difference. With extensive experience in training and assessment, facilitation, auditing, advisory services and coaching and mentoring, Roxanne is well positioned to help clients improve their people, planning, processes and performance.

Areas of Expertise

  • Strategic and Business Planning
  • Employee Engagement Survey Facilitation
  • Vision, Mission and Values in Action and Engagement
  • Executive Recruitment and Selection
  • Risk and WHS Management
  • Executive and Senior Leadership Development and Coaching
  • Change Management and Workplace Culture
  • Australian Business Excellence Framework
  • Lean Management
  • Continuous Improvement and Process Mapping
  • Project Management
  • Service Reviews
  • Auditing and Compliance

Qualifications & Professional Development

  • Mastery of Deep Facilitation
  • Australian Institute of Company Directors – In Boardroom training
  • TAE40110 Certificate IV in Training and Assessment
  • Certificate IV in Quality Management
  • Graduate Certificate in Business Excellence
  • Graduate Certificate in Business Excellence Evaluation
  • Graduate Certificate in Organisational Self Assessment
  • Certificate IV in Competitive Systems and Practices

Partnerships and Memberships

  • Business Action Learning Facilitator
  • SAI Global Contract Facilitator
  • AIM Associate Consultant
  • Tasmanian Training Consortium Preferred Supplier
  • Member of Institute of Management Consultants
  • Member of Launceston Chamber of Commerce Member
  • Auditor
  • Genos EI Model of Emotional Intelligence
  • Evaluator – Australian Business Excellence Awards


Excellent Outcomes are business improvement professionals with experience in helping clients improve their planning, people, processes and performance.